Refund policy
Once you open a paid lesson or download a paid course file, Onlearn does not offer a refund for changing your mind about that course. Your statutory rights still apply.
What counts as access
Access starts when you successfully open a purchased lesson or download a paid course resource. Reading a public course description or free preview, signing in, paying, seeing the course in your library or encountering a failed load does not count.
Before you open a course
If you bought the wrong course or changed your mind before accessing it, request a cancellation and leave its paid materials unopened while we review the request. We check the order and any mandatory cancellation right that applies.
If something is wrong
Tell us if the course is missing, defective, materially different from the offer, or delivered so late that it can no longer serve its purpose. You may report a defect you discover by opening the material. Depending on the circumstances, applicable law may entitle you to choose proper delivery of the service, a full refund for non-delivery or a partial refund for the benefit actually received. Opening a lesson does not waive those remedies.
Course creation service plans
Course creation service plans (Starter Course at $497.00, Professional Course at $997.00 and Enterprise Course at $1,997.00) are services we carry out for you. Once we have started work on your plan, including planning, consultations or production, Onlearn does not offer a refund for changing your mind. If you want to cancel before work starts, request a cancellation and we will check the order and any mandatory cancellation right that applies. Tell us if we cannot deliver your plan, or if the delivered course is missing items or materially different from the plan’s listed features. Depending on the circumstances, applicable law may entitle you to proper delivery of the service, a full refund for non-delivery or a partial refund for the work actually delivered.
Billing errors and disputed access
If you were charged twice or the wrong amount, we will check the payment and correct any confirmed error. If you dispute an access record, tell us what happened. We review it alongside delivery and error records and your account of the issue.
Request a review
Address your request to Onlearn 247 LLC. Give your order reference, course title, purchase email and a short explanation. Keep your payment confirmation. Never include your password, full card number or security code. We will explain the decision and any available remedy. For an approved refund, we will confirm the amount and payment method. Your bank determines when the credit appears.
Taking a complaint further
You may take an unresolved complaint to the competent consumer protection authority in Sharjah or the UAE, or pursue the remedies available through the competent courts. Keep the course offer, invoice and correspondence. Mandatory protections under applicable law prevail over this policy.
Have a question?
Email [email protected]
Phone +971 52 315 4149
Onlearn 247 LLC · 2220381.01
Sharjah Media City, Sharjah, UAE