Privacy policy
Onlearn 247 LLC is responsible for how Onlearn handles your personal data. Our registered company number is 2220381.01 and our registered location is Sharjah Media City, Sharjah, United Arab Emirates. This policy explains how information is used when you browse, buy a course or ask us for help.
Browsing and saved courses
Your browser keeps your basket and saved course choices on your device. You can remove them in the site controls or clear this site’s browser data. Hosting services may process IP addresses, request times and error information when delivering pages or investigating technical problems.
Accounts, orders and learning
When you use account and purchasing features, the information needed includes your name, email address, account identifier, course selections, order reference, amount, currency and payment status. We use it to fulfil your purchase, give you access to the right course, keep your reading position and provide support. The payment provider receives payment details through its checkout.
Access records and refunds
To review a refund or billing dispute we may use the order reference, course identifier, time of first successful access to paid material, delivery errors and information you send us. You may ask us to review or correct a record you believe is wrong.
Why processing is permitted
We use personal data as necessary to take steps you request before purchase, perform our contract, meet legal obligations such as accounting, and establish or defend legal claims where permitted. When consent is required, we ask for it separately. You can withdraw consent for future processing without affecting earlier lawful use.
Recipients and international transfers
Information may be shared as needed with providers of hosting, account security, payments and support, and with authorities where legally required. For transfers outside the UAE, we must use a transfer route permitted under applicable data protection law, such as an adequate level of protection or appropriate contractual safeguards where permitted. You may request information about relevant recipients and safeguards.
Retention and protection
Account and learning records are needed while we provide course access. Orders, invoices and dispute records may need to be retained longer for applicable accounting requirements or an unresolved claim. When the purpose and any required retention period end, the data should be deleted or anonymised. Access to personal data is restricted to people and service providers who need it for the stated purposes.
Your rights and complaints
Subject to applicable law, you may request information about processing, correction or erasure, restriction or cessation of processing, or a portable copy where the conditions for portability apply. You may object to direct marketing and request review of qualifying automated decisions. Address a privacy request to Onlearn 247 LLC using the email below or by writing to the registered location above, identifying the account and the action you want. We may request proportionate proof of identity. You may also complain to the UAE Data Office or another competent data protection authority.
Have a question?
Email [email protected]
Phone +971 52 315 4149
Onlearn 247 LLC · 2220381.01
Sharjah Media City, Sharjah, UAE