ONLEARN COURSE
Decisive Dialogue: Leading with Influence in High-Stakes Business Conversations
Transform conflict into collaboration and drive strategic outcomes. Learn to navigate difficult discussions, present compelling arguments, and build consensus when it matters most.
IntermediateEnglish3 sections4 hours657 students
What you’ll be able to do
- Identify and articulate core interests and objectives in high-stakes conversations.
- Apply structured frameworks for preparing and conducting critical business dialogues.
- Master techniques for active listening, empathetic understanding, and impactful questioning.
- Develop strategies to manage conflict, address resistance, and de-escalate tension effectively.
- Frame arguments persuasively and negotiate for optimal outcomes.
- Lead discussions towards clear decisions and actionable next steps.
Inside this course
3 sections · 17 activities · 4 hours total length
01Module 1: Foundations of Decisive Dialogue
- Understanding High-Stakes Conversations15:00
- The PREP Framework: Preparation for Impact18:00
- Identifying Interests vs. Positions12:00
- Mindset for Influence: Confidence and Composure15:00
- Exercise: Deconstructing a High-Stakes Scenario20:00
02Module 2: Mastering the Dialogue - Techniques for Influence
- Active Listening and Empathetic Inquiry15:00
- Framing Your Message for Persuasion18:00
- Navigating Difficult Personalities and Resistance20:00
- Managing Emotions: Yours and Theirs15:00
- Negotiation Tactics for Mutual Gain22:00
- Case Study: Client Contract Renegotiation20:00
03Module 3: Leading to Decision and Action
- Steering the Conversation to a Clear Outcome15:00
- Achieving Buy-in and Commitment12:00
- Post-Conversation Follow-Up and Accountability10:00
- Quiz: Decisive Dialogue Principles8:00
- Action Plan: Applying Decisive Dialogue20:00
- Practice Role-Play: Leading a Strategic Meeting25:00
About this course
Master the art of high-stakes business conversations. This course equips you with powerful communication strategies to lead with influence, negotiate effectively, and achieve decisive outcomes in critical dialogues.
Who this is for
- Mid-level managers and team leaders seeking to enhance their influence and negotiation skills.
- Sales and business development professionals aiming to close more deals and manage client relationships effectively.
- Entrepreneurs and business owners looking to lead strategic discussions and secure partnerships.
- Anyone who frequently engages in critical business conversations and wants to achieve more consistent, positive outcomes.
Before you begin
- Basic understanding of business communication principles.
- Willingness to participate in interactive exercises and self-reflection.
- A stable internet connection and a device to access course materials.
LEARNING EXPERIENCES
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How will I learn?
Work through the course sections and activities in your Onlearn course player, at your own pace. Your progress is saved to your account.
Is this a subscription?
No. Each course is purchased separately with one payment.